Customer Review Of Adrian Brien Automotive By Darren And Evelyn From Roxby Downs

Customer Review Of Adrian Brien Automotive By Darren And Evelyn From Roxby Downs

“Darren and I have been dealing through Adrian Brien Ford for the past 5 years. We have purchased 4 cars since and have been extremely happy with the company. Their service is fantastic, they remember who you are and make you “become part of their family”. Thank you so much Adrian Brien we will be long term customers… P.S. Thank you very much for your service, Daniel and Andy. Many regards Darren and Evelyn!”

– Darren and Evelyn from Roxby Downs

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Customer Review Of Adrian Brien Automotive By Cindy From Reynella

Customer Review Of Adrian Brien Automotive By Cindy From Reynella

“Service & delivery was great. Promised a full tank of diesel but was just under 1/2 full. Not impressed. Service team were helpful at St Marys as had a problem with anti-locking brake on front passenger side. Guys at service centre Morphett Vale excelled when they did a second check on my wheel problem. Love my car.” – Cindy From Reynella

 

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Customer Review Of Adrian Brien Ford By John From Port Noarlunga South

Customer Review Of Adrian Brien Ford By John From Port Noarlunga South

To The General Manager Adrian Brien Ford

I wish to relate to you my experience in my recent purchase of a demonstrator XR6T at Adrian Brien Ford I came in to look at the vehicle on 17/6/11 and spoke with Daniel Jones about a drive away price.

After some mild negotiation we agreed on a suitable price and I told Daniel that I would consid…er purchasing the car after my bank had approved finance Daniel suggested that I speak with your relief business manager on the day Michael about finance options, I reluctantly agreed and showed Michael the deal my bank was offering and that if he could match or beat the offer I would seriously consider it Michael worked out what seemed to me quite a good deal and after talking about different options and considering for a while I agreed on the package offered and the deal was done, The paperwork was signed and completed and later that day I drove away in my new car.

Later that evening I sat down and read through the contract thoroughly and found some conditions that I was extremely unhappy about and I honestly thought that I had been taken for a ride, (The conditions were the interest rate and the ability to make extra payments without penalty).

After a restless night I managed to get hold of Michael to discuss my concerns, Michael assured me that my concerns were unfounded and that what we agreed upon was true and correct and he would follow up with ST George to confirm the above Michael rang me back later that day and confirmed that the finance was as he said it was and over the phone we discussed the area’s of the contract I was concerned about, It turned out I was wrongly interpreting the wording in the contract and Michael patiently talked me through it all and made further inquiries to double check and called me once again to confirm all was as we discussed I wish to convey to you my appreciation of the care and professionalism that Michael showed to me and I cannot state enough how happy I am with the service he provided.

Both Daniel and Michael were very good to deal with and I felt the need to tell you what an excellent team you have working for you, They are both a credit to the company It has been a very positive experience dealing with Adrian Brien Ford and I will have no hesitation in recommending your company to others and dealing with you again in the future.

Oh, And the car is awesome 🙂

Sincerely

John From Port Noarlunga South

This review has been posted to Google Places.

 

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Customer Review Of Adrian Brien Automotive By Ross From Hove

Customer Review Of Adrian Brien Automotive By Ross From Hove

 

“Hi Justin,

I thought that the way you dealt with someone (me!) who wasn’t sure that he wanted a new car, was excellent. Your follow-up phone calls were appropriate and the time that you took to explain all the features of the vehicle to my wife and I, was appreciated.

You’re a very personable young man who made the sale because of yo…ur friendliness and lack of pressure.

Even more impressive was the after sales service you gave when I discovered a small problem with the vehicle.

Introducing me to the service and panel shop people who made arrangements to remedy the issue, gave me added confidence in your company. Thanks for doing that.

The issue has now been dealt with to my satisfaction and I can get on with enjoying the vehicle.

I’ve been positively impressed by every person I’ve spoken to at Adrian Brien Ford and will highly recommend the company to others.

You in particular will get my recommendation.

Regards,

Ross”

– Ross From Hove

This review has been posted to Google Places.

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Customer Review Of Adrian Brien Automotive By Rick From Hamilton Island

Customer Review Of Adrian Brien Automotive By Rick From Hamilton Island

 

“Hi Andrew,

I thought I should acquaint you of my experiences with Adrian Brien Ford after purchasing a 2nd hand (2004) Pajero.

Having mostly purchased family cars at govt auctions or privately and having heard some of the stories about used car dealers I was wary from the outset when I decided to purchase this Pajero.

Within 1 week the LPG system was causing the car to stall so I rang the salesman, half expecting an excuse that LPG was not covered under warranty.  Not so, the car was booked in promptly, and a  loan car provided. As the gas could not be fixed by your service dept the car was sent out to a gas specialist.  And the loan car I expected to be some older trade in but it was a low mileage FG Falcon.

A week or so later the 4WD system started to play up, intermittently putting itself into 4WD and the dropping out with a loud clunk.  As well low range would not engage and the indicator lights did not appear to be working properly.  So I again contacted the sales person who went for a drive with me but of course everything worked perfectly except for the indicator lights.  Nevertheless he agreed something was not right and it was booked in again.  Another loan car, this time a ute as he knew we needed a wagon to move house.  On the morning I was to return the car, after service dept advised the Pajero was ready, the salesman called to say he had driven the car again and it was NOT fixed and would be going to a Mitsubishi dealer for further attention.

A few weeks later one of your PR girls called to check if I was happy with the car and service.  I told her I thought the front rotors needed machining and was that covered under warranty ?.  She immediately put me through to service dept who advised that was not really a warranty item but bring it in and they would skim the rotors – duly done and problem not entirely fixed but definitely much better.

The point of this email is to say that I had low expectations of service from a dealer and I was quite wrong.  The service all round has been excellent, no excuses or reasons why not but just a let’s fix the problem attitude.  The sales person was Joel Mani and his commitment to making sure I was a satisfied customer has been absolutely outstanding.  I cannot speak highly enough of his attitude and service ethic.

I guess you don’t get a lot of emails like this but as a manager involved in marketing and customer service in tourism for the past 40 years I felt you would like to hear of my (very) good and positive experience with your organization.  And if you want to use extracts from this email in any way as a testimonial please feel free to do so.

Cheers

Rick

Hindmarsh Island.”

This review has been posted to Google Places.