Customer Review Of Adrian Brien Automotive By Anthony From Craigburn Farm

Customer Review Of Adrian Brien Automotive By Anthony From Craigburn Farm
Customer Review Of Adrian Brien Automotive By Anthony From Craigburn Farm

Customer Review Of Adrian Brien Automotive By Anthony From Craigburn Farm

“Hello Andrew,

I hope you don’t mind me emailing, but I simply had to let you know about our experience at Adrian Brien over the weekend.  I believe people are generally very happy to complain when something goes wrong or they receive poor service, but not so quick to provide feedback when they have a positive experience.  I hope my email will go some small way to addressing thet.

Back in November we had our first experience with Adrian Brien, when we were in the market for a new car for my wife.  We ended up buying a delightful orange Ford Fiesta, which we saw on your forecourt – which we are thoroughly delighted with.  It was about the time you were changing around your showrooms to accommodate the new Alfa Romeo and Fiat franchises, and as I have a long held dream to own an Alfa Romeo, i was introduced to Jacques Du Toit (JD) who promised to help me when I was ready to look at buying an Alfa Romeo.

On Friday, I brought my wife’s Fiesta for its 3,000km service (great job, by the way – extremely well organised and efficient service arrangements!), and thought I’d call in to see JD and see how realistic a new Alfa Romeo was. Well, as I am in my 50s and bought many cars over time (primarily in the UK, before emigrating), I can honestly say that only once before in my life have I been treated in such a special way by any previous dealership I have visited!  JD provided exceptional service, taking time to explain about the model options, and more importantly taking time to understand my needs and how my dream could become a reality.  We arranged to come back for a test drive in the MiTo on Saturday, and suffice to say, by the time we left your showroom, we had bought the gorgeous red MiTo you have in stock.

JD is an absolute credit to you, your dealership and the Alfa Romeo franchise.  He made us feel as though we were the most important customers he had, and gave us the time we needed, and moreover was incredibly knowledgeable about the models range and features – which I think is a amazing achievement given that the whole Alfa Romeo and Fiat ranges are very new to your dealership.  Customer service is often the only thing which can separate retailers in a competitive market, and JD has certainly nailed that on your behalf.

It was an absolute delight and pleasure to deal with JD – and whilst I am sure you are already aware of what an incredible asset is to your dealership team, I just felt the need to write and thank you for the first class service and customer experience we received from JD, and hopefully you will pass on our gratitude to JD.

I am looking forward to picking up our new Alfa Romeo in a couple of weeks time, and with the MiTo and my wife’s Fiesta, look forward to a long and happy motoring relationship with Adrian Brien.

Thank you, and kind regards

Tony.”

– Anthony from Craigburn Farm.

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Customer Review Of Adrian Brien Jeep By Lisa From Sheidow Park Via Facebook

Customer Review Of Adrian Brien Jeep By Lisa From Sheidow Park Via Facebook
Customer Review Of Adrian Brien Jeep By Lisa From Sheidow Park Via Facebook

Customer Review Of Adrian Brien Jeep By Lisa From Sheidow Park Via Facebook

“I bought my Jeep Wrangler over 12 months ago from ABA. Today I rocked up unannounced as I was having trouble putting the soft top on. Not only did Matt and the boys put it on for me, they showed me exactly what I needed to do for future reference and were more than happy to help me. That’s what I call A+ service! Thanks guys!!”

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Customer Review Of Jeep By Peter And Val From Renmark South

Customer Review Of Jeep By Peter And Val From Renmark South
Customer Review Of Jeep By Peter And Val From Renmark South

Customer Review Of Jeep By Peter And Val From Renmark South

“Dear JD,

I am returning the photographic gift voucher you sent to us. Whilst it was much appreciated, we are unable to use it and I would not want you to be charged for something that we can not use.

Being country based and at heart, if I don’t have to come to Adelaide I won’t.

You’re service has been excellent and my returning this voucher is no reflection on your company.

The JEEP is travelling great and a pleasure to drive. My wife uses it most days and I only get to drive it on weekends. But every time I drive it, it sends shivers through me, a truely great vehicle and I’m proud and glad “I BOUGHT A JEEP“.

Thanks for everything, I’m still trying to hand out my referral cards and I’m sure I will succeed eventually because I can’t recommend a JEEP enough.

Regards

Peter H.”

– Peter and Val from Renmark South.

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Customer Review Of Adrian Brien Jeep By Brian And Jenny From Mount Torrens

Customer Review Of Adrian Brien Jeep By Brian And Jenny From Mount Torrens
Customer Review Of Adrian Brien Jeep By Brian And Jenny From Mount Torrens

Customer Review Of Adrian Brien Jeep By Brian And Jenny From Mount Torrens

“Jenn and I wanted to pass on some feedback relative to our experience today in dealing with your sales team.

I have negotiated a number of vehicle purchases over a long period of time ( including 3 Ford Falcon Utes since 2006 ) in addition to dealing with two of your direct Jeep competitors relative to this changeover so I have a number of comparisons & sales experiences to contrast.

We first approached Jacques Du Toit ( now more affectionately known to us now as JD ) about two months ago, and found him to be exceptionally courteous & respectful without imposing himself on us as potential clients.

Most of all, he showed a genuine interest in our particular needs, and not only followed them up, but responded in a timely manner and appeared to work on our behalf to deliver a ‘ fair and reasonable ‘ offer without any ‘salesmanship lines’ etc ….

Whilst the change over dollars at the end of the day were very comparable, it was the efforts of JD that brought us back to Adrian Brien today.

He displayed a very impressive knowledge of the new Jeep’s features etc and when he took Jenn for a test drive she was treated with respect and understanding of her personal questions with concise & open responses.

The discussions with Kelly were very pleasant, informative and friendly, and when introduced to Gavin for finance options/assistance the handovers were seamless and uncomplicated.

The sales group you have were very impressive as a team as they left us with no areas of uncertainty and made us both very confident that the decisions made today were the right ones.

Thank you very much for the way in which you all went about dealing with us, and thank you Matthew for the apparent ease in which you granted immediate & effortless approval to my various pricing pressures to achieve the final bottom line.

I will definitely be passing on the good word to my friends and business colleagues etc.

Adrien Brien exceeded our expectations today and I highly commend you ALL for the uncomplicated and pleasant sales process we both experienced today.

Please pass on our appreciation and thanks to JD, Kelly and Gavin.- WELL DONE GUYS on a very professional team effort.

You certainly have a big sales advantage with this team on your side Matthew.”

– Brian and Jenn from Mount Torrens.

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Customer Review Of Adrian Brien Ford By Mike From Panorama

Customer Review Of Adrian Brien Ford By Mike From Panorama
Customer Review Of Adrian Brien Ford By Mike From Panorama

Customer Review Of Adrian Brien Ford By Mike From Panorama

“Hello Andrew,

I wanted to express my thanks and congratulations to the service team at Adrian Brien Ford St Marys, My wife’s Hyundai I30 had an issue with the transmission.

The warranty had just expired by a few days.

The team in the service department under the guidance of the service manager Mark Whittington went out of their way to correct the issue .

I believe they went above and beyond what was expected of them and for that they need to be congratulated and commended.

I would have no hesitation in continuing to buy my cars through Adrian Brian Ford and no hesitation in recommending their after sales service.

Well Done !!

Mike
Panorama.”

– Mike from Panorama.

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