Customer Review Customer Review Of Adrian Brien Automotive Fleet By Andrew From Munno Para
I wanted to thank you, and especially Tanya, for your outstanding service today. I can be a bit of a hard person to deal with when it comes to customer service, I expect it, most don’t understand it. Adrian Brien definitely have it in spades.
I was full of anticipation about today, but it was everything as good as I could have wanted. The car is beautiful, it does lack some power until you learn how to drive it, but ask anyone who knows how to drive to take it for a run through the winding hills from St Marys to Gawler, and I will guarantee you they will want one! It excels.
Don’t want to bore you with that, just wanted to say how grateful I am for your attention to detail, and outstanding customer service.
I intend to pass this message on to Leaseplan, I hope it reaches your superiors, you do a great job.
Customer Review Of Adrian Brien Automotive – Forestville Service Centre By Chris And Dot, Location Not Specified
“The visitor said that he and his wife would only like to thank the Service Manager at Forestville who was on duty last Friday, 11th of March. He said that his courteous manner and assistance when they called in with an air conditioning problem while on holiday in Adelaide was outstanding.”
Customer Review Of Adrian Brien Fiat By Luke From McCracken Via Google My Business Pages
“From the first time I approached Alan enquiring about a new car I was made to feel welcome. I wasn’t made to feel like “just another random customer”. He went out of his way to make the whole event easy and hassle free. For people like us that don’t know a lot about the ins and outs of cars, he explained things in “laymen” terms and didn’t just ramble on like he was reading from the manual. Alan frequently kept in contact with us during the 2 week period from the first contact to hand over, regularly letting us know how sale timeframe was going and informing us on any extra info we needed to bring or needed to take into account. On of the big “ticks” is the show room, numerous occasions I visited the show room to see Alan, I had toddlers with me which any1 with kids know how easily distracted they can be and a car showroom is not a place kids want to be stuck in but my kids looked forward to it. It was great how Alan and the staff make you feel welcome with the kids, cool drinks and sticker books were a great distraction for them!! The icing on the cake was the day I arrived to pick up my new Fiat Freemont, the car was in the middle of showroom with a bright red bow on it and plaque with our names on it ready for me to drive away. These things make you feel special and not just another random sale. So a big thankyou to goes to Alan Anderson for his help in making this purchase a smooth and hassle free one, also a special mention to Kelly Gordon for her help with the “extras”. I will definitely be referring my friends/family to Adrian Brien Automotive if they are ever looking for a new/used car. The whole experience was great.”
Customer Review Of Adrian Brien Automotive By Anthony From Craigburn Farm
I hope you don’t mind me emailing, but I simply had to let you know about our experience at Adrian Brien over the weekend. I believe people are generally very happy to complain when something goes wrong or they receive poor service, but not so quick to provide feedback when they have a positive experience. I hope my email will go some small way to addressing thet.
Back in November we had our first experience with Adrian Brien, when we were in the market for a new car for my wife. We ended up buying a delightful orange Ford Fiesta, which we saw on your forecourt – which we are thoroughly delighted with. It was about the time you were changing around your showrooms to accommodate the new Alfa Romeo and Fiat franchises, and as I have a long held dream to own an Alfa Romeo, i was introduced to Jacques Du Toit (JD) who promised to help me when I was ready to look at buying an Alfa Romeo.
On Friday, I brought my wife’s Fiesta for its 3,000km service (great job, by the way – extremely well organised and efficient service arrangements!), and thought I’d call in to see JD and see how realistic a new Alfa Romeo was. Well, as I am in my 50s and bought many cars over time (primarily in the UK, before emigrating), I can honestly say that only once before in my life have I been treated in such a special way by any previous dealership I have visited! JD provided exceptional service, taking time to explain about the model options, and more importantly taking time to understand my needs and how my dream could become a reality. We arranged to come back for a test drive in the MiTo on Saturday, and suffice to say, by the time we left your showroom, we had bought the gorgeous red MiTo you have in stock.
JD is an absolute credit to you, your dealership and the Alfa Romeo franchise. He made us feel as though we were the most important customers he had, and gave us the time we needed, and moreover was incredibly knowledgeable about the models range and features – which I think is a amazing achievement given that the whole Alfa Romeo and Fiat ranges are very new to your dealership. Customer service is often the only thing which can separate retailers in a competitive market, and JD has certainly nailed that on your behalf.
It was an absolute delight and pleasure to deal with JD – and whilst I am sure you are already aware of what an incredible asset is to your dealership team, I just felt the need to write and thank you for the first class service and customer experience we received from JD, and hopefully you will pass on our gratitude to JD.
I am looking forward to picking up our new Alfa Romeo in a couple of weeks time, and with the MiTo and my wife’s Fiesta, look forward to a long and happy motoring relationship with Adrian Brien.