Customer Review Of Adrian Brien Ford By John From Port Noarlunga South

Customer Review Of Adrian Brien Ford By John From Port Noarlunga South

To The General Manager Adrian Brien Ford

I wish to relate to you my experience in my recent purchase of a demonstrator XR6T at Adrian Brien Ford I came in to look at the vehicle on 17/6/11 and spoke with Daniel Jones about a drive away price.

After some mild negotiation we agreed on a suitable price and I told Daniel that I would consid…er purchasing the car after my bank had approved finance Daniel suggested that I speak with your relief business manager on the day Michael about finance options, I reluctantly agreed and showed Michael the deal my bank was offering and that if he could match or beat the offer I would seriously consider it Michael worked out what seemed to me quite a good deal and after talking about different options and considering for a while I agreed on the package offered and the deal was done, The paperwork was signed and completed and later that day I drove away in my new car.

Later that evening I sat down and read through the contract thoroughly and found some conditions that I was extremely unhappy about and I honestly thought that I had been taken for a ride, (The conditions were the interest rate and the ability to make extra payments without penalty).

After a restless night I managed to get hold of Michael to discuss my concerns, Michael assured me that my concerns were unfounded and that what we agreed upon was true and correct and he would follow up with ST George to confirm the above Michael rang me back later that day and confirmed that the finance was as he said it was and over the phone we discussed the area’s of the contract I was concerned about, It turned out I was wrongly interpreting the wording in the contract and Michael patiently talked me through it all and made further inquiries to double check and called me once again to confirm all was as we discussed I wish to convey to you my appreciation of the care and professionalism that Michael showed to me and I cannot state enough how happy I am with the service he provided.

Both Daniel and Michael were very good to deal with and I felt the need to tell you what an excellent team you have working for you, They are both a credit to the company It has been a very positive experience dealing with Adrian Brien Ford and I will have no hesitation in recommending your company to others and dealing with you again in the future.

Oh, And the car is awesome 🙂

Sincerely

John From Port Noarlunga South

This review has been posted to Google Places.

 

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